Quality Policy

Our aim is to provide reliable and secure solutions and services that create real value for our customers, people, society and the environment.

Quality and customer satisfaction

Our customers are the reason we exist. We listen to their needs, deliver professional services and build long-term partnerships based on trust, quality and reliability.

  • We understand and meet customer requirements.
  • We deliver high-quality, reliable solutions and services.
  • We monitor satisfaction and respond to feedback.
  • We strive for long-term partnerships.

IT service management

We manage IT services throughout their lifecycle – from planning and design through implementation and delivery to evaluation and improvement.

  • We manage the IT service lifecycle.
  • We manage incidents, requests, problems and changes.
  • We monitor service levels.
  • We ensure availability, continuity and security.

Information security

We consider customer, employee, partner and business information important assets. We protect confidentiality, integrity and availability.

  • We identify and manage security risks.
  • We protect information and provide secure support.
  • We manage access rights according to responsibilities.
  • We ensure continuity and recovery of systems.

Environmental protection

We seek to limit negative environmental impacts and use resources efficiently.

  • We minimize environmental impacts.
  • We use resources efficiently and prevent waste.
  • We consider environmental aspects when selecting solutions.
  • We promote responsible behavior among employees and partners.

Responsible use of technology and AI

We use technology, automation and AI responsibly, ethically and in line with security requirements.

  • We respect people and privacy.
  • We minimize risks associated with technology.
  • We support transparency and accountability.
  • We comply with legal, contractual and licensing requirements.

Employees and partners

The quality and security of our services depend on the expertise, responsibility and cooperation of every team member.

  • We support education, development and knowledge sharing.
  • We care about safety and health at work.
  • We act openly, fairly and respectfully.
  • We work with partners who share our values.

Legal requirements and continual improvement

We monitor and comply with legal, regulatory, contractual and other binding requirements related to our activities and services.

  • We comply with applicable laws and commitments.
  • We monitor the performance of our management system.
  • We identify risks and opportunities.
  • We strive to continually improve.

One system.
More value.

Our quality policy is the foundation of an integrated management system connecting quality, environmental responsibility, information security and IT service management.

Prague, 23 May 2026.

Tomáš KrejčíkManaging Director
SYSMA CZ s.r.o.

Questions about our quality policy?

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